Refund Policy
NEOYUG REFUND POLICY
Introduction
Welcome to Neoyug, your destination for personal growth through online live workshops and recorded courses. We are committed to providing you with high quality experience and the best learning experience possible.
Live Online Workshops/Webinars (Zoom)
- Refund Eligibility: Neoyug offers a 100% refund for the purchase of a live workshop, subject to the following conditions:
1.1. Cancellation by the Customer
Customers may request a refund of their workshop fee if the request is made at least 7 days prior to the scheduled date of the live workshop. Request made after the above-mentioned time frame shall not be eligible for a refund.
1.2. Cancellation by Neoyug
In the event that Neoyug cancel a live workshop for any reason, customer will receive a 100% refund of the workshop fee. Neoyug will make every effort to notify customer of any cancellation as soon as possible.
1.3. Rescheduling by Neoyug
If Neoyug reschedules a live workshop to a date or time that is not convenient for a customer, the customer may request a refund. Neoyug will process such refund requests promptly.
NO QUESTIONS ASKED REFUND POLICY:
Neoyug offers a “No Questions Asked” refund policy for recorded courses. If a customer is not satisfied with the purchase, customer may request a refund within 14 days from the date of purchase of recorded courses. This means a customer has the flexibility to explore our courses risk-free.
REFUND ELIGIBILITY
Within 14 Days: Refunds are eligible only for requests made within 14 days from the date of purchase in case of Recorded Courses and at least 7 days prior to the live workshop. We will not entertain any refund requests beyond this period.
Course Completion: Refunds shall not be issued for courses that have been fully completed.
Access Restrictions: Refunds are not applicable if access to the course content has been restricted or terminated due to a violation of our Terms of Service.
No Show Policy: Failure to attend the live online workshop or webinar will result in forfeiture of fees. No refund will be provided for no-shows.
Process of Cancellation and Refund
A customer can cancel his/her subscription directly to login on his/her dashboard or by sending an email at support@neoyug.com or call customer care at +91-9582522512.
Refund Method: A refund shall be initiated to the original source of payment though which purchase was made.
DISCRETION OF THE COMPANY
Any request for cancellation and refund, under this policy of Refund, shall be subject to the sole discretion of the Company.
JURISDICTION
Any dispute or difference arise on account of any matter under this Policy or in relation to interpretation of the provisions of this Policy shall be governed by the provisions of Indian laws and Gurugram court shall have the exclusive jurisdiction to entertain the same.
By enrolling in any course with Neoyug, you acknowledge that you have read, understood, and agreed to the terms of this refund and cancellation policy. This policy is designed to maintain the integrity of our programs while respecting the needs of our participants.
One-on-One session Refund Policy